Privacy Policy and Terms & Conditions
Privacy Policy
revised: aug-2025Information We Collect
When you use our website or schedule lessons, we may collect:- Personal Information: Name, email address, phone number, billing address, and appointment details.
- Payment Information: Payments are processed securely through Stripe. We do not store or have access to your credit card details.
- Appointment Information: Booking details submitted through our scheduling system (Bookly) such as lesson times and preferences.
- Analytics Data: We use Google Analytics to collect information about how visitors use our website. This may include IP address, browser type, device information, pages visited, and time spent on the site.
How We Use Your Information
- Schedule and manage your golf lessons.
- Process payments securely.
- Communicate with you about your appointments or services.
- Improve our services and website performance.
- Understand website traffic and visitor behavior through analytics.
How We Protect Your Information
- Credit card transactions are handled by Stripe, which uses industry-standard encryption and security practices.
- Google Analytics data is anonymized where possible and used only for performance insights.
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
Sharing of Information
We only share information when necessary to provide services:- Stripe for secure payment processing.
- Bookly for scheduling and appointment management.
- Google Analytics for website performance insights.
Cookies
Our website may use cookies to:- Enable appointment booking and website functionality.
- Collect anonymous analytics data through Google Analytics.
California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. You have the right to know what personal information we collect about you, request deletion of your personal information, and opt-out of any sale of your personal information (we do not currently sell personal information to third parties). We will not discriminate against you for exercising these rights. We collect identifiers (name, email, phone, IP address), commercial information (lesson records, payments), internet activity (website analytics), and geolocation data from you directly, through cookies/analytics, and via third-party services (Stripe, Bookly, Google Analytics) for the purposes of providing golf instruction services, processing payments, communication, and service improvement. To exercise your CCPA rights, contact us at dan@bettergolfinstruction.com or 510 917-0576 with your full name, the right you wish to exercise, and sufficient information to verify your identity. We will respond to verified requests within 45 days.
Your Choices
- You may request to review, update, or delete your personal information by contacting us directly.
- You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
- California residents may exercise additional rights under the CCPA as described above.
Terms & Conditions
Scheduling & Payment
- Lessons must be scheduled in advance through our online booking system.
- Payment is processed securely through Stripe at the time of booking.
Cancellation & Rescheduling Policy
- Cancellations must be made at least 24 hours in advance of your scheduled lesson.
- If you cancel with less than 24 hours’ notice, a $25 cancellation fee will be added to your next lesson.
Refunds
- Refunds are not provided for missed lessons.
- Prepaid lessons may be rescheduled in accordance with our cancellation policy.